Member Service Representative

on
Member Service Representative

Join a Top Workplace in the USA



S3 Shared Services, a leading Credit Union Service Organization (CUSO), is hiring a Member Service Representative to join our remote Contact Center team. Named a Top Workplace by The Baltimore Sun (2022 & 2023) and Newsweek’s Most Loved Workplaces (2023), we pride ourselves on delivering exceptional customer service, supporting credit unions and their members across the U.S.

If you’re passionate about helping others, thrive in a fast-paced environment, and value working in a remote-friendly, team-oriented culture, we encourage you to apply.

💼 Job Overview

As a Member Service Representative, you will serve as the first point of contact for credit union members, assisting with inquiries related to accounts, digital banking, cards, and loans. You'll provide expert-level support via phone and digital communication channels, ensuring every interaction meets our standard of world-class service.

🛠️ Key Responsibilities

  • Handle incoming calls to assist members with products, services, accounts, and transactions.

  • Conduct secure member verification and resolve service-related issues efficiently.

  • Specialize in digital services, card services, or loan processing queues.

  • Communicate effectively with internal departments to ensure accurate issue resolution.

  • Maintain detailed records and follow all established procedures.

  • Perform additional duties and participate in projects as assigned.

✅ Qualifications & Requirements

  • 6+ months of customer service experience preferred.

  • Strong written and verbal communication skills.

  • Comfortable working in a remote, fast-paced contact center environment.

  • Proficient with multitasking across various software platforms.

  • Highly organized with keen attention to detail.

  • Previous experience with dual monitor setups and remote work tools is a plus.

🌟 Why Work with S3?

We invest in our team’s growth with comprehensive training and development opportunities. S3 is committed to diversity, equity, and inclusion and provides an inclusive, supportive workplace for all.

💰 Compensation & Benefits

  • Hourly Pay: $19.23

  • Remote work flexibility

  • Health, Dental, and Vision Insurance

  • 401(k) with Employer Match

  • Paid Time Off & Up to 11 Paid Holidays

  • Employee Wellness & Referral Programs

  • Recognition Programs for Excellence

🌐 About S3 Shared Services

S3 is a trusted Credit Union Service Organization (CUSO) focused on providing back-office and member service support for credit unions nationwide. Our mission is to empower credit unions and enrich member experiences through reliable, people-focused service.

🚀 Ready to Join Us?

If you're looking for a remote role where your customer service skills can shine and grow, apply today to become a Member Service Representative at S3 Shared Services.

📢 APPLY NOW on our company website through Indeed (Indeed account required to proceed).

S3 Shared Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations available for applicants with disabilities.

Apply Here 

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