Remote Customer Operations Associate – Affirm Careers

on

 

Remote Customer Operations Associate – Affirm Careers



Job Type: Full-time
Location: Remote (Work from Anywhere in Canada)
Salary Range: $39,000–$59,000 CAD per year
Schedule: May include evenings, weekends, and public holidays
Company Rating: ★★★☆☆ (3.5/5 on Indeed)

About Affirm

Affirm is on a mission to build honest financial products that empower consumers to pay over time—with no hidden fees or compounding interest. As a leading "Buy Now, Pay Later" (BNPL) provider, Affirm helps users make smarter purchasing decisions and improve financial well-being. We are proud to be a remote-first company, offering flexible work options and a collaborative virtual environment.

Customer Operations Associate – Job Overview

Affirm is hiring a Customer Operations Associate to join our high-performing support team. In this fully remote role, you'll resolve customer inquiries across multiple communication channels (primarily email) and collaborate with internal teams to improve product experiences. If you're passionate about customer service, enjoy problem-solving, and thrive in a dynamic work environment, this opportunity is for you.

Key Responsibilities

  • Respond to escalated customer inquiries via email and occasionally phone.

  • Maintain high Quality Assurance (QA) scores and ensure excellent customer experiences.

  • Use deep product knowledge and financial insights to resolve complex customer cases.

  • Collaborate with cross-functional teams on system and product enhancements.

  • Track trends in customer feedback and provide insights to improve support processes.

  • Manage inboxes and tasks independently, meeting team KPIs and productivity benchmarks.

  • Support new product launches and participate in ad-hoc team projects.

  • Contribute to internal documentation such as meeting minutes and updated procedures.

Preferred Qualifications & Skills

  • 1–3 years of customer service experience in an omnichannel support environment (email, phone, chat).

  • Strong written and verbal communication skills.

  • Ability to work evenings, weekends, and holidays as required.

  • Experience in financial services or fintech is a plus.

  • Proactive problem-solving skills and sound judgment.

  • High attention to detail with the ability to multitask and prioritize effectively.

  • Comfortable working independently in a remote, fast-paced environment.

  • Familiarity with Mac (iOS) and Google Workspace is advantageous.

  • Experience working with and meeting Key Performance Indicators (KPIs).

Compensation & Benefits

  • Annual salary: $39,000–$59,000 CAD (based on experience, location, and skillset)

  • 100% employer-paid health, dental, and vision insurance for you and your dependents

  • Monthly tech, health, and wellness stipends

  • Generous paid time off (PTO) and holiday leave

  • Employee Stock Purchase Plan (ESPP) for equity rewards

  • Inclusive, supportive team culture with career development opportunities

Why Join Affirm?

  • Remote-first work culture with flexible schedules

  • Mission-driven company revolutionizing the credit industry

  • Competitive total compensation package

  • Inclusive hiring process that supports candidates with disabilities

Equal Opportunity Employer

Affirm is committed to diversity, equity, and inclusion. We comply with fair hiring practices and welcome applications from all qualified individuals, including those with prior arrest or conviction records (in accordance with applicable laws).

Apply Today!

To apply for the Customer Operations Associate role at Affirm, create an Indeed account and submit your application through the Affirm careers site.

Keywords for SEO: Remote customer service jobs, work from home support associate, Affirm careers, financial customer support, Buy Now Pay Later jobs, fintech customer operations, omnichannel support specialist, remote operations jobs Canada

Apply Here

Comments

Post a Comment