Station Assistant

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 Station Assistant / Train Dispatcher (GPR) – West Midlands Trains, Birmingham



Location: Birmingham Snow Hill Station
Job Type: Full-Time | Permanent
Salary: £25,455 – £29,711 per year
Schedule: Includes weekends, early mornings, and late evenings
Industry: Transportation / Rail
Application Requirement: Indeed account required to apply

🚆 Join West Midlands Trains as a Station Assistant / Train Dispatcher (GPR)

Are you looking to start or grow your career in the UK rail industry? West Midlands Trains is hiring a full-time Station Assistant / Train Dispatcher to join our Birmingham Snow Hill Station team. If you're customer-focused, calm under pressure, and ready for a dynamic, public-facing role, we want to hear from you.

✅ Key Responsibilities

  • Train Dispatching: Safely dispatch trains from station platforms following strict safety procedures.

  • Customer Information: Use the Customer Information System (CIS) to announce train arrivals and departures.

  • Delay Management: Record delays, train re-platforming, and disruptions that affect train schedules.

  • Customer Assistance: Provide high-quality support to all passengers, including those with reduced mobility.

  • Safety Checks: Conduct essential security and health and safety inspections.

  • Conflict Management: Handle difficult situations calmly and professionally.

💼 Required Skills and Experience

  • Strong customer service orientation and professional presentation

  • Ability to remain calm and solution-focused during high-pressure situations

  • Excellent verbal and written communication skills

  • Flexible and adaptable with shift patterns

  • Confident in decision-making and working independently

  • Basic IT skills, along with strong maths and English

  • Must live within a reasonable commute to Birmingham Snow Hill Station (due to early/late shifts)

  • Minimum age requirement: 18+ (for safety reasons)

💷 Salary & Benefits

  • Starting salary: £25,455, rising to £29,711 after successful probation

  • Access to one of the best pension schemes in the UK rail industry

  • Free rail travel across West Midlands Trains and partner train operators for you, your partner, and dependent children

  • 75% discount on other UK train operators' travel tickets

  • Exclusive retail and lifestyle discounts

  • Career development and progression opportunities within the rail industry

📅 What Happens After You Apply?

  1. Video Interview: Showcase your personality and experience in a short pre-recorded interview.

  2. Online Assessments: If successful, you’ll move on to complete industry-specific tests to evaluate your suitability for the role.

  3. APPLY

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